Swiss Knife Shop featuring Victorinox Swiss Army, Leatherman, and BUILT NY

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Ordering | Customer Service
1-866-GET-SWISS
603-732-0069

Corporate Sales
1-866-438-7947, Ext. 3
603-732-0069, Ext. 3

Mail/Fax Order Form

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Find quick answers to your questions below...

My Order
• How do I cancel my order?
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• I received the wrong product.
• My product is missing parts.
• When will my backorder arrive?
• When will my order ship?

Returns and Exchanges
• How do I exchange one item for another?
• How do I return my product?
• I have a defective item purchased more than 30 days ago.
• When will my credit appear on my account?
• What is your return policy?

My Account
• I don't have an email address.
• Why do you need my email address?
• How do I edit my billing and/or shipping information?
• I forgot my password.

Shipping
• Can you ship to multiple addresses?
• Has my order shipped?
• What are your shipping options?
• When will my order ship?
• Do you ship to my country?
• How much is my shipping?

Guarantees & Product Warranties
• Do you repair items?
• I have a defective item purchased more than 30 days ago.
• Product Warranties
• Privacy Policy
• Security

Pricing and Billing
• How much is my shipping?
• What is an authorization, and when does it get removed from my credit card account?
• Do I have to pay sales tax?
• I have a question on my charges.
• When will my credit appear on my account?
• When will my credit card be charged?

Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?

Additional Support
• Do you repair items?
• How do I contact you?

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